Question 1

Who teaches the courses?

Accepted Answer

Courses are taught by TheStudySoc founders, Ali and Simrat. Where we bring in additional teachers, they are named on the course page before you book.

Question 2

How big are the groups?

Accepted Answer

We keep groups small enough that every student can ask questions and have work looked at. Confirmed group sizes are shown on each course page.

Question 3

What is the cancellation policy?

Accepted Answer

You can cancel for a full refund up to 14 days before a course starts. The full terms are shown before you pay and confirmed in your booking email.

Question 4

Do you guarantee grade improvements?

Accepted Answer

No, and we would not trust anyone who did. We focus on structured teaching, exam technique and confidence, the things that are actually within our control.

Question 5

What happens after I book?

Accepted Answer

You receive a confirmation with a booking reference, an itemised receipt, and joining instructions covering timings, the venue, and what your child should bring.

Question 6

Is the venue accessible?

Accepted Answer

East London Values has step-free access. If your child has an access requirement or additional learning need, tell us when booking and we will confirm arrangements.

Question 7

Can I book for more than one child?

Accepted Answer

Yes. Contact us and we will arrange places for siblings on the same or different courses.

Questions parents and students ask us most.